Press Release Department: Federal - Financial Consumer Agency of Canada

Minister of State (Finance) Kevin Sorenson (Crowfoot, Alta.) and Lucie Tedesco, Commissioner of the Financial Consumer Agency of Canada, officially launched Canada's third annual Financial Literacy Month. Featuring a keynote address by author, speaker and financial planner David Chilton and a panel discussion with representatives from various financial literacy networks across the country, the launch event in … Read more

A new, comprehensive financial education program, revamped resources, new research projects and a successful nationwide education initiative that involved community groups across Canada are just a few highlights of the Financial Consumer Agency of Canada's (FCAC) 2012-2013 Annual Report. The annual report shows how the agency has fulfilled its dual mandate of supervising federally regulated … Read more

Every year, November 1 marks the kick-off of Financial Literacy Month (FLM) in Canada. Led by the Financial Consumer Agency of Canada (FCAC), FLM is an opportunity for all interested Canadians to increase their knowledge, skills and confidence in order to make informed financial decisions. More information is available online. Call 613-941-4168.

As part of Financial Literacy Month (FLM) starting on Nov. 1, the Financial Consumer Agency of Canada (FCAC) announced its second annual video contest. With the theme "How talking about money with… helped me…," the contest invites young Canadians aged 13 to 19 (as of Nov. 30, 2013) to submit a 30-second to two-minute video … Read more

For many students, the university or college years will involve learning about more than just their program of study. Post-secondary education often includes the experiences of budgeting for new expenses, like groceries and tuition, as well as using credit cards responsibly and avoiding debt. The Financial Consumer Agency of Canada has tips and resources for … Read more

Organizations that are planning to submit an application to gain approval to become External Complaint Bodies to the financial industry can contact the Financial Consumer Agency of Canada (FCAC) to request a checklist to assist with their application. The checklist will support the Application Guide for External Complaints Bodies (ECB), and was developed as a … Read more

Consumers can now decide whether they want to receive credit card cheques from their financial institutions. These cheques, sometimes called "promotional" or "convenience" cheques, can be used by consumers to pay bills or to transfer a balance from a higher interest credit card or loan to a credit card which may be offering a promotional … Read more

The Financial Consumer Agency of Canada (FCAC) would like to hear from those interested in seeking approval to become external complaints bodies to the banking industry. On Sept. 2, 2013, FCAC will begin accepting and reviewing applications for this role. More information is available online. Call 613-941-4168.

The Financial Consumer Agency of Canada (FCAC) released two documents that will help consumers resolve disputes with banks and other federally regulated financial institutions. All banks are required by legislation to maintain procedures and staff to deal with consumer complaints. Banks should work to resolve complaints through their own internal processes, whenever possible. This promotes … Read more

The Financial Consumer Agency of Canada (FCAC) has issued a Consumer Alert warning all Canadians to beware of unsolicited communications that claim to be from FCAC. FCAC does not initiate contact with individual consumers. More information is available online. Call 613-941-1526.