The Financial Consumer Agency of Canada (FCAC) released the results of a mystery shopping exercise conducted at Canada’s six largest banks which took place between October and December 2019. The main objective was to better understand how front-line bank employees sell financial products and services and how consumers experience the sales process. The full release is … Read more
Commissioner of the Financial Consumer of Agency of Canada, Judith Robertson, issued a statement to mark International Women’s Day: “The Government of Canada’s theme for International Women’s Day 2022 is “Women Inspiring Women,” and the international theme is “Break the Bias.” We are asked to envision “a world free of bias, stereotypes, and discrimination… that is diverse, … Read more
FCAC Commissioner Judith Robertson launched the 11th annual Financial Literacy Month at a national virtual event, bringing together people and organizations from across the country that share a commitment to advancing financial literacy in Canada. The theme for Financial Literacy Month, Make change that counts!, is aligned with the National Strategy and encourages organizations across the financial ecosystem to … Read more
The Financial Consumer Agency of Canada FCAC has made information available on mortgage deferrals to help consumers understand their options as the mortgage deferrals introduced in the initial stages of the COVID-19 pandemic begin to expire. Financial institutions introduced various payment relief measures to support Canadians experiencing financial hardships caused by COVID-19, including mortgage deferrals. FCAC is monitoring and … Read more
FCAC released a renewed National Financial Literacy Strategy—a five-year plan to help Canadians build financial resilience. The National Strategy emphasizes the need for an evolution of the financial ecosystem to be more accessible, inclusive and effective for Canadians. It provides a framework to reduce barriers, catalyze action, and help consumers develop their skills, capacity, and behaviours, … Read more
Judith Robertson, Commissioner of the Financial Consumer Agency of Canada, issued the following statement on World Elder Abuse Awareness Day: “More and more Canadians are living longer, and cognitive decline and social isolation – both common with age – increase the vulnerability of seniors and make them more susceptible to being victims. Abusers are sometimes strangers, but … Read more
Minister of Middle Class Prosperity and Associate Minister of Finance Mona Fortier (Ottawa-Vanier, Ont.) and FCAC Commissioner Judith Robertson launched the 10th anniversary of Financial Literacy Month at a virtual event with representatives from the private, public and not-for-profit sectors that share a commitment to enhancing the financial literacy and well-being of Canadians. Robertson also announced the launch … Read more
The Financial Consumer Agency of Canada made information available on mortgage deferrals to help consumers understand their options as the mortgage deferrals introduced in the initial stages of the COVID-19 pandemic begin to expire. The full release is available online. Call 613-941-4168.
The Commissioner of the Financial Consumer Agency of Canada, Judith Robertson, announced the appointment of Dr. Supriya Syal as Deputy Commissioner of Research, Policy and Education, effective Sept. 28, 2020. The full release is available online. Call 613-941-4168.
FCAC published three decisions. Commissioner’s Decisions are an important aspect of FCAC’s oversight of financial institutions to promote compliance with their consumer protection obligations. All three decisions published relate to compliance failures with the cost of borrowing disclosure requirements. The full release is available online. Call 613-941-4168.
