Press Release Department: Federal - Canadian Radio-television and Telecommunications Commission

The Internet Code has come into force, providing Canadians with additional safeguards when subscribing to home Internet services. The Code will also help them resolve disputes with their Internet service provider. Canadians will benefit from: easier-to-understand contracts, documentation and policies surrounding service calls, outages, security deposits and disconnections; clearer information about prices, including for bundles, … Read more

The Broadcasting and Telecommunications Legislative Review Panel presented its final recommendations to the federal government in a report tenitled Canada’s communications future: Time to act. The CRTC would like to recognize the panel, as well as the secretariat, for their efforts in carrying out a mandate of this magnitude. At first glance, it is clear that the … Read more

The CRTC is extending its consultation period by one week for Canadians to submit their opinions on the Canadian Broadcasting Corporation and Société Radio-Canada‘s programming. This extension follows the submission of a study on public broadcasters in other jurisdictions, which has been added to the public record of the renewal proceeding. As part of the CBC/Radio-Canada licence renewal process, … Read more

Canadians will soon have access to a call blocking system that better protects themselves against unsolicited and illegitimate calls. The CRTC required telecommunications service providers to implement this system within their networks by December 19, 2019. With the implementation of this system, calls with caller identification information that either exceeds 15 digits or does not … Read more

The CRTC’s Chief Compliance and Enforcement Officer Steven Harroun, issued a penalty of $100,000 to John Paul Revesz and Vincent Leo Griebel, partners operating under the business name Orcus Technologies, for developing, selling and promoting malware. An additional penalty of $15,000 was issued to Revesz for operating a secure dynamic domain name service that was allegedly used by … Read more

The CRTC has taken further steps to combat caller ID spoofing and determine the origins of nuisance calls. The CRTC expects telecommunications service providers will implement a new framework called STIR/SHAKEN* by September 30, 2020. STIR/SHAKEN will enable service providers to certify whether a caller’s identity can be trusted by authenticating and verifying the caller ID information … Read more

THe CRTC launched an online survey to better understand the needs, behaviours and habits of Canadians regarding their mobile wireless services. The survey forms part of the CRTC’s review of mobile wireless services, which began in February 2019. The survey results will help determine whether further action is needed to ensure that the needs of Canadians are being … Read more

The CRTC is seeking Canadians’ opinions on the Canadian Broadcasting Corporation and Société Radio-Canada’s programming. As part of the CBC/Radio-Canada licence renewal process, the CRTC wants to hear from Canadians across the country to ensure that the content produced and distributed by the public broadcaster reflects the diversity of Canada’s population, while meeting its needs in both … Read more

THE CRTC announced that the Voter Contact Registry is now accepting registrations for the 2019 federal election. The CRTC will accept registrations up until 48 hours after the federal election of October 21, 2019. As part of the legal requirements for the Voter Contact Registry, anyone (including candidates and political parties, corporations, trade associations and other persons … Read more

The CRTC imposed a $194,330 penalty on Ontario Consumers Home Services (also known as Simply Comfort) and a $69,000 penalty on Blue Dream for violating the Unsolicited Telecommunications Rules. These penalties were made as part of the ongoing efforts by the CRTC to protect Canadians from nuisance calls and faxes. The full release is available … Read more