Taxpayers’ Ombudsperson François Boileau is seeking your input related to Canada Revenue Agency (CRA) delays in processing complex T1 adjustment requests and the options available to resolve complaints at the CRA. You are invited to complete an anonymous online questionnaire to help us better understand the public’s experiences related to these areas. The questionnaire for the public … Read more
Taxpayers’ Ombudsperson François Boileau released his annual report, In Pursuit of Better Service: Taxpayers Deserve More. The report provides an overview of the activities of the Office of the Taxpayers’ Ombudsperson (OTO) between April 1, 2025, and March 31, 2026. It details how the OTO influenced service improvements at the Canada Revenue Agency (CRA) by reviewing complaints as … Read more
Taxpayers’ Ombudsperson François Boileau has opened a systemic examination into delays taxpayers are experiencing when the Canada Revenue Agency (CRA) determines that a T1 adjustment is complex. “We understand that the CRA is under tremendous pressure to deliver its services to the public. But T1 adjustments affect many taxpayers, and delays can cause real issues for those who are … Read more
Taxpayers’ Ombudsperson François Boileau has opened a systemic examination into the options available to taxpayers who experience issues with the Canada Revenue Agency (CRA). Specifically, the Office of the Taxpayers’ Ombudsperson (OTO) will look into what options are available and whether the processes are fair and efficient. The full release is available online. Contact MediaRelations-RelationsMedias@oto-boc.gc.ca.
Taxpayers’ Ombudsperson François Boileau has requested that the Canada Revenue Agency (CRA) make improvements to its online resources to help reduce the number of calls to its contact centres. After reviewing some of the CRA’s web pages, our Office has identified areas that could lead to taxpayers calling the CRA when they do not need to. Additionally, … Read more
Taxpayers’ Ombudsperson François Boileau issued a statement: “As a result of initiatives it undertook, the CRA processed many taxpayer requests last fall and is currently managing the call volume at its contact centres. However, it remains unclear how the CRA’s improvements will set it up for better results this tax season compared with last year. The … Read more
Taxpayers’ Ombudsperson François Boileau issued a statement: “I was pleased to see the announcement from Secretary of State for Canada Revenue Agency and Financial Institutions Wayne Long (Saint John—Kennebecasis, N.B.), that the grant program for the Community Volunteer Income Tax Program (CVITP) and the Income Tax Assistance – Volunteer Program (ITAVP) in Quebec has been extended for … Read more
Taxpayers’ Ombudsperson François Boileau issued a statement: “Today marks the end of the 100-day plan that the Canada Revenue Agency (CRA) was directed to put in place to strengthen services, improve access, and reduce delays. Our Office has been closely monitoring the CRA’s progress. We were pleased to note that taxpayers can expect improvements in … Read more
The Taxpayers’ Ombudsperson has asked the Canada Revenue Agency (CRA) to improve the processing of complex T1 adjustments for persons with disabilities and their supporting family members. The Disability Tax Credit (DTC) is a critical non-refundable tax credit that reduces income tax that people living with disabilities or their supporting family members may have to … Read more
Taxpayers’ Ombudsperson François Boileau issued a statement: “Our Office has been closely monitoring the progress that the Canada Revenue Agency (CRA) has been making in the 100-day plan, which it was directed to put in place by the Honourable François-Philippe Champagne, Minister of Finance and National Revenue. Yesterday marked the halfway point for this plan, and … Read more
