Taxpayers’ Ombudsperson François Boileau issued a statement: “I am honoured that my term as Taxpayers’ Ombudsperson has been extended for another two years. I am humbled that the Government of Canada and the Honourable François-Philippe Champagne, Minister of Finance and National Revenue, trust me to continue improving the service that the Canada Revenue Agency (CRA) provides … Read more
Taxpayers’ Ombudsperson François Boileau issued a statement: “I was pleased to learn about the recent request from Minister of Finance and National Revenue François-Philippe Champagne (Saint-Maurice–Champlain, Que.) and Secretary of State for Canada Revenue Agency and Financial Institutions Wayne Long (Saint John—Kennebecasis, N.B.) to the Canada Revenue Agency (CRA). [They] have asked the CRA to implement … Read more
Taxpayers’ Ombudsperson François Boileau released his annual report, Clearing the Path. The report provides an overview of the activities of the Office of the Taxpayers’ Ombudsperson (OTO) between April 1, 2024, and March 31, 2025. The report details how the OTO influenced service improvements at the Canada Revenue Agency (CRA) by reviewing service issues and complaints. It also includes … Read more
Taxpayers’ Ombudsperson François Boileau issued a statement: “I would like to congratulate Minister of Finance and National Revenue François-Philippe Champagne (Saint-Maurice–Champlain, Que.) on his added responsibilities in Cabinet. I look forward to working with Mr. Champagne to improve services at the Canada Revenue Agency (CRA). The CRA has the dual responsibility of administering tax legislation and … Read more
Taxpayers’ Ombudsperson François Boileau released Timing Is Everything, the report on our office’s examination into issues that could prevent some temporary residents from receiving the Canada child benefit (CCB) in a timely manner. As a result of this examination, the Taxpayers’ Ombudsperson has made 11 recommendations to improve the service the CRA provides to temporary residents. The full release … Read more
Taxpayers’ Ombudsperson François Boileau released Unintended Consequences, the report on our Office’s examination into how the Canada Revenue Agency (CRA) administered the 2023 filing requirements for bare trusts. As a result of this examination, the Taxpayers’ Ombudsperson has made five recommendations to the CRA to improve the service the CRA provides to taxpayers and help prevent any similar issues … Read more
Taxpayers’ Ombudsperson François Boileau issued a statement: “The Canada Revenue Agency (CRA) officially launched tax-filing season on February 24. From now until April 30, most taxpayers will be getting their paperwork in order to file their 2024 income tax and benefit returns. The CRA has been encouraging taxpayers to file using its digital services, and … Read more
Taxpayers’ Ombudsperson François Boileau issued a statement: “I would like to welcome the new Minister of National Revenue, the Honourable Élisabeth Brière, as the Honourable Marie-Claude Bibeau moves on to the next stage of her career. I look forward to working with Ms. Brière to identify ways for the Canada Revenue Agency to improve its services … Read more
Taxpayers’ Ombudsperson François Boileau released his annual report, Fair Access to Service. The report provides an overview of the activities of the Office of the Taxpayers’ Ombudsperson (OTO) between April 1, 2023, and March 31, 2024. The report details how the OTO influenced service improvements at the Canada Revenue Agency (CRA) by reviewing service issues and complaints. It also includes … Read more
Taxpayers’ Ombudsperson François Boileau made a service improvement request to the Canada Revenue Agency (CRA) in March 2024, asking it to make changes to prevent an issue blocking callers from reaching the CRA during its contact centres’ regular hours of service. Since the request, the CRA has improved the service by extending the hours for its individual … Read more
