Taxpayers’ Ombudsperson François Boileau has formally opened a systemic examination into whether the Canada Revenue Agency respected taxpayers’ rights in its administration of bare trust filing requirements for the 2023 tax year. The full release is available online. Contact MediaRelations-RelationsMedias@oto-boc.gc.ca.
Taxpayers’ Ombudsperson François Boileau has opened a systemic examination into issues that could prevent some temporary residents from receiving the Canada child benefit (CCB) in a timely manner. The examination will look into Canada Revenue Agency (CRA) processing times as well as information sharing between Immigration, Refugees and Citizenship Canada and the CRA. It will also identify any service improvements … Read more
Taxpayers’ Ombudsperson François Boileau issued a statement: “Tax season is upon us. This year, the process of filing an income tax and benefit return may feel particularly daunting. After a long period of high inflation following the COVID‑19 pandemic, many Canadians are feeling financial strain. In such a stressful economic environment, the last thing anyone needs … Read more
Taxpayers’ Ombudsperson François Boileau issued a statement: “Tax season is upon us. This year, the process of filing an income tax and benefit return may feel particularly daunting. After a long period of high inflation following the COVID‑19 pandemic, many Canadians are feeling financial strain. In such a stressful economic environment, the last thing anyone … Read more
The Office of the Taxpayers’ Ombudsperson issued a statement: “This year at the Office of the Taxpayers’ Ombudsperson (OTO), we are celebrating our 15th anniversary. Since we began operations in 2008, our mission has been to help Canadians who are having service issues with the Canada Revenue Agency (CRA). We do this by examining complaints … Read more
Canada’s Taxpayers’ Ombudsperson François Boileau released his annual report, Upholding Your Rights. The report provides an overview of the activities of the Office of the Taxpayers’ Ombudsperson (OTO) between April 1, 2022, and March 31, 2023. The report details the impact the OTO has by identifying Canada Revenue Agency (CRA) service issues and the trends in complaints. It also includes … Read more
Taxpayers’ Ombudsperson François Boileau issued a statement: “I would like to welcome the new Minister of National Revenue, the Honourable Marie-Claude Bibeau, as the Honourable Diane Lebouthillier is moving to a new portfolio as Minister of Fisheries, Oceans and the Canadian Coast Guard. I look forward to working with Ms. Bibeau to identify areas for improvement … Read more
Taxpayers’ Ombudsperson François Boileau sent a service improvement request to the Canada Revenue Agency, asking it to update its processes and its content on Canada.ca to make sure it respects Taxpayer Right 15 of the Taxpayer Bill of Rights, “You have the right to be represented by a person of your choice.” The full release is available online. Contact MediaRelations-RelationsMedias@oto-boc.gc.ca.
Taxpayers’ Ombudsperson François Boileau has sent a service improvement request to the Canada Revenue Agency, asking it to update its information for Indigenous Peoples on Canada.ca. The full release is available online. Contact MediaRelations-RelationsMedias@oto-boc.gc.ca.
Taxpayers’ Ombudsperson François Boileau announced his intention to closely monitor complaints received at his office concerning individuals who have already paid back COVID-related benefit overpayments to the Government of Canada yet are still receiving collection letters from the Canada Revenue Agency. If these complaints are not isolated cases, the Office of the Taxpayers’ Ombudsperson could launch a … Read more
