Taxpayers’ Ombudsperson François Boileau issued a statement: “I was pleased to see that Federal Budget 2023 announced measures to help ease the effects of high inflation for low- and moderate-income Canadians, such as the grocery rebate. I was especially pleased with the proposals to make the tax-filing process easier for Canadians; the Budget proposes to have … Read more
Taxpayers’ Ombudsperson François Boileau released Charity Begins with Fairness: More to Explore. This report is in response to the request made by National Revenue Minister Diane Lebouthillier (Gaspésie-Îles-de-la-Madeleine, Que.) in August 2021, after the Government of Canada’s National Summit on Islamophobia. Lebouthillier asked the Ombudsperson to examine concerns raised by certain Muslim-led charities, engage other registered charities led by … Read more
Taxpayers’ Ombudsperson François Boileau issued a statement: “Over the past years, the Canada Revenue Agency (CRA) has been crucial to delivering benefits, especially COVID-19 benefits, to many Canadians, including those with low and moderate incomes. Although the paperwork can seem daunting, filing your tax return on time each year opens the door to the many … Read more
Taxpayers’ Ombudsperson François Boileau released The Lockout: Communication Was the Key. This report examined the communications the Canada Revenue Agency (CRA) provided to taxpayers after it locked out some users from their CRA accounts in mid-February 2021 in an effort to protect accounts that could have been compromised. Many affected taxpayers expressed concerns about the lack of clear and timely communication … Read more
Canada’s Taxpayers’ Ombudsperson, François Boileau, released his second annual report, Service Matters: Numbers Speak Volumes. The report provides an overview of the activities of the Office of the Taxpayers’ Ombudsperson between April 1, 2021 and March 31, 2022. The full release is available online. Contact mediarelations-relationsmedias@oto-boc.gc.ca.
Canada’s Taxpayers’ Ombudsperson François Boileau announced a new service improvement request following his Office’s collaboration with Ending Violence Association of Canada. The full release is available online. Call 613-402-1578.
Taxpayers’ Ombudsperson François Boileau issued a statement: “Following her participation in the National Summit on Islamophobia on July 22, 2021, National Revenue Minister Diane Lebouthillier (Gaspésie-Îles-de-la-Madeleine, Que.) asked our office to conduct a systemic review to investigate the concerns expressed by certain charities run by Muslims about their treatment by the Canada Revenue Agency (CRA), and to engage other charities led by … Read more
Taxpayers’ Ombudsperson François Boileau created a Special Ombudsperson Response Team to primarily look at: how the CRA selects registered charities for audit, and if the process is designed and applied fairly if there are areas in the audit process that may be inequitable the impact the audit process has on registered charities In mid-December 2021, the Ombudsperson provided … Read more
Canada’s Taxpayers’ Ombudsperson, François Boileau, released his first Annual Report, Adapting and Delivering in Unprecedented Times, which was tabled in the House of Commons by National Revenue Minister Diane Lebouthillier (Gaspésie-Îles-de-la-Madeleine, Que.). The report provides an overview of the activities undertaken by the Office of the Taxpayers’ Ombudsperson between the period of April 1, 2020 to March 31, 2021. … Read more
Canada’s Taxpayers’ Ombudsperson, François Boileau, announced that a service improvement request he made to the Canada Revenue Agency has been accepted. The request made was to improve the information it provides to those facing domestic violence, including those accessing the Canada child benefit. The full release is available online. Contact: mediarelations-relationsmedias@oto-boc.gc.ca.
