National Revenue Minister Diane Lebouthillier (Gaspésie-Îles-de-la-Madeleine, Que.) has requested that the Taxpayers’ Ombudsperson, François Boileau, examine concerns raised by certain Muslim-led charities and engage other charitable organizations led by racialized communities about their experiences with the CRA. In particular, the Office will focus on the concerns linked to the selection of audit files, the quality of … Read more
The Taxpayers’ Ombudsperson, François Boileau, launched a review on the communications the Canada Revenue Agency provided to taxpayers when it locked out users, from their My Account, in mid-February 2021.The full release is available online. Call 613-402-1578.
The Taxpayers’ Ombudsman, Sherra Profit, is proud to release her 2019-2020 Annual Report, Transformation through Disruption. It presents the fiscal years’ key highlights and achievements as well as reflections on Profit’s five-year term as it comes to an end in July 2020. Profit has also released a statement on the Office of the Taxpayers’ Ombudsman’s website reflecting on … Read more
Taxpayers’ Ombudsman, Sherra Profit, issued a statement: “With many Community Volunteer Income Tax Program (CVITP) clinics cancelled, postponed or scaled back, many individuals with modest incomes are left without a means of filing their taxes by the extended filing deadline of June 1, 2020,” she said. “Now is an opportune time to re-envision how the program operates and … Read more
The Taxpayers’ Ombudsman Sherra Profit released Sub-Standard, a systemic examination into delays and lack of transparency in the Canada Revenue Agency’s processing of individual income tax and benefit returns and adjustment requests. The examination was launched in March 2019, and looks at the CRA’s processes. Lack of clarity in the CRA’s published information leaves many filers unaware their returns and … Read more
Canada’s Taxpayers’ Ombudsman, Sherra Profit, announced she has opened an examination into the impact of the Canada Revenue Agency’s (CRA) administration of the Canada child benefit (CCB). Focused on the CRA’s administration of the CCB, Profit’s report will examine service issues that undermine the Federal Government’s commitment to ensuring that all who qualify receive the benefits to … Read more
The Taxpayers’ Ombudsman, Sherra Profit, released her 2018-2019 Annual Report, Breaking Down Barriers to Service. The full release is available online. Call 613-402-1578.
The Taxpayers’ Ombudsman, Sherra Profit, released her latest report, Fair Warning, the 12th systemic examination report published by the Office of the Taxpayers’ Ombudsman. The report examines service issues related to legal warnings issued by the Canada Revenue Agency to taxpayers during its debt collection process. The full release is available online. Call 613-946-2722.
The Taxpayers’ Ombudsman, Sherra Profit, released her 2017-2018 Annual Report, Effecting Change. “My Office provides valuable feedback to the Minister on service issues affecting taxpayers. We carefully consider the information collected through taxpayer complaints, from the CRA and through outreach activities and other sources. Through these approaches, were are able to provide formal and informal recommendations … Read more
Taxpayers’ Ombudsman Sherra Profit issued the following statement: “I am pleased to have participated in the event announcing the creation and appointment of a new Chief Service Officer within the Canada Revenue Agency by the Honourable Diane Lebouthillier, Minister of National Revenue. As Taxpayers’ Ombudsman, my mandate is to uphold taxpayer service rights, conduct independent and objective examinations … Read more
