Taxpayers’ Ombudsman, Sherra Profit, issued a statement: “I would like to commend the [Canada Revenue Agency] for publicly providing an update on its implementation of my recommendations, further improving services to taxpayers and benefit recipients,” she said. “This update comes in response to my Office’s requests for information from the CRA on its progress on the … Read more
Taxpayers’ Ombudsman, Sherra Profit, is launching an examination to determine whether the Canada Revenue Agency is effectively integrating the rights and values of the Taxpayer Bill of Rights in its activities, and on the CRA’s accountability and reporting regarding the integration of these rights in its service to taxpayers. The full release is available online. Call 613-946-2974.
The Office of the Taxpayers’ Ombudsman released its 11th systemic examination report as it enters its 11th year. The report, entitled Benefits Unsheltered, examines systemic service issues related to the Canada Revenue Agency’s communication and outreach efforts to shelters regarding benefits and credits administered by the CRA. The Taxpayers’ Ombudsman made three recommendations to the Minister … Read more
The Taxpayers’ Ombudsman, Sherra Profit, is announcing an examination into how the Canada Revenue Agency communicates to shelters about benefits that are available to taxpayers. The Ombudsman has published, on her website, a copy of the memorandum to the Minister of National Revenue launching this systemic examination. This is being done to support greater awareness and … Read more
In a report released, the Taxpayers’ Ombudsman, Sherra Profit, sheds light on the difficulties that workers and payers have understanding Canada Pension Plan and Employment Insurance decisions made by the Canada Revenue Agency and their potential impacts. The Taxpayers’ Ombudsman has made five recommendations urging the CRA to make more information available in the CPP/EI … Read more
The Taxpayers’ Ombudsman, Sherra Profit, will release the results of an examination that looked at Canada Pension Plan and Employment Insurance ruling letters issued by the Canada Revenue Agency. The report will highlight the findings and recommendations of the Ombudsman regarding the information that is provided by the CRA when a ruling is made regarding a … Read more
In June 2017, the Taxpayers’ Ombudsman, Sherra Profit, will release the results of an examination that looked at Canada Pension Plan and Employment Insurance ruling letters issued by the Canada Revenue Agency. The report will highlight the findings and recommendations of the Ombudsman regarding the information that is provided by the CRA when a ruling is made regarding … Read more
The Taxpayers’ Ombudsman, Sherra Profit, will be undertaking an examination into the systemic issue of the Canada Revenue Agency’s practices regarding providing legal warnings to taxpayers when collecting unpaid taxes. The Ombudsman has received complaints alleging that the CRA is taking legal action, such as freezing bank accounts or garnishing wages, without notifying taxpayers first. The … Read more
The 2015-2016 Annual Report of the Taxpayers’ Ombudsman, Sherra Profit, was tabled in the House of Commons by Parliamentary Secretary to the Minister of National Revenue Emmanuel Dubourg (Bourassa, Que.). The Annual Report provides a detailed look at the activities of the Taxpayers’ Ombudsman and her Office, key achievements, and outreach activities for the 2015-2016 fiscal year. … Read more
The Taxpayers’ Ombudsman, Sherra Profit, wants Canadians to know about the work being done by her office in response to systemic service issues. A systemic examination looks into issues related to services provided by the Canada Revenue Agency that impacts a segment or segments of the population. In the interest of promoting greater awareness and … Read more
